FAQs
Frequently Asked Questions (FAQs)
Welcome to the Devoire FAQ page! We’ve compiled answers to some of the most common questions to help make your shopping experience as smooth as possible. If you have a question that’s not listed here, feel free to reach out to our customer service team at support@devoire.co.uk
1. What sizes do you offer?
We offer a wide range of sizes, typically from UK 4 to UK20. Each product has its own size guide listed on the product page to help you find the perfect fit. Please refer to our Size Guide for more information.
2. How do I know what size to order?
We recommend using our size guide to find the best fit based on your measurements. Be sure to measure your bust, waist, and hips, and compare them to our sizing chart. If you're between sizes, we suggest going for the larger size for a more comfortable fit.
3. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or directly through the courier’s tracking portal.
4. What is your return and exchange policy?
Refer to our return policy
5. How do I return an item?
Contact our customer service team at support@devoire.co.uk with your order number if you have any queries we will do our best to ensure they are solved.
6. Can I exchange an item for a different size or color?
We do not offer direct exchanges.
7. Do you ship internationally?
8. How much is shipping?
shipping for all uk orders are free, international orders are calculated at checkout
9. How long does shipping take?
10. Do you offer custom or made-to-measure items?
we do provide a wide range of sizes and styles to suit different body types. Be sure to check out our size guide for help with measurements.
11. How can I contact customer service?
You can reach our customer service team via email at support@devoire.co.uk , We are available Monday through Friday, 24 hours Feel free to reach out with any questions or concerns!
12. Do you restock sold-out items?
We restock some of our popular items, but availability may vary. You can sign up for restock notifications on the product page of any sold-out item by entering your email address, and we’ll notify you when it’s back in stock.
13. Can I cancel or modify my order after placing it?
We process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact us within the next 24 hours for any modification, we’ll do our best to assist.
14. Do you offer gift cards?
Yes! We offer digital gift cards in various amounts, perfect for any occasion. Gift cards can be purchased directly from our website and delivered via email.
If you have any further questions, don’t hesitate to reach out to our team. We’re always happy to help!
Thank you for choosing Devoire.